Terms & Conditions

Please carefully review these terms and conditions before using the Nurzaib website. By accessing or using our website, you agree to be bound by these terms and conditions, constituting a legally binding agreement between Nurzaib and you.

1. Secure Transactions: Nurzaib employs SSL technology and encryption to ensure secure online transactions. Customers are required to provide accurate and complete information, which will be treated confidentially. By using our website, you acknowledge and agree to the security measures.
2. Amendments: These terms and conditions are subject to change without prior notice. These terms will also govern any new features or tools added to the website. You are responsible for regularly reviewing the most current version of the terms and conditions. Continued use of the website after any modifications constitutes acceptance of the changes.
3. Product Pricing and Availability: The prices of products on our website are subject to change without notice. The prices displayed do not include any applicable duties or levies. Product availability is also subject to change, and Nurzaib reserves the right to alter or discontinue any service or product without prior notice.
4. Delivery: We aim to deliver domestic orders within 7 working days. International orders may take up to 15 working days. Any customs duties or levies are the responsibility of the customer. Refund and exchange policies apply to delivery-related issues.
5. Refund and Exchange Policy: Nurzaib's refund policy follows a "No Refund" policy. Personalized items cannot be returned or exchanged. However, exchanges may be permitted under exceptional circumstances. To qualify for an exchange, customers must meet specific conditions, including providing proof of purchase, returning unused items, and notifying our Customer Support team within 3 days of receiving the parcel. Please refer to our full refund and exchange policy for further details.
6. Order Cancellation:Orders may be canceled before processing, but once an order is processed, cancellation is not possible. Nurzaib reserves the right to cancel orders for various reasons, including incomplete information or duplicate orders. Customers will be notified of cancellations via email.
7. Color Variation: While we strive to accurately represent product colours on our website, variations may occur due to the natural characteristics of leather or differences in screen resolutions. Nurzaib is not liable for such colour variations.

By using the Nurzaib website, you agree to comply with these terms and conditions. If you have any questions or concerns, please contact our Customer Support team for assistance.